Epson Express Centre

About Epson Express

Epson Express brings technical support into retailers, providing customers with access to free, face-to-face problem assessment and advice from Epson-trained professionals. Depending on the diagnosis, you will benefit from simple trouble-shooting, speedy product repair or even replacement. Each in-store Epson Express Centre will also stock a comprehensive range of retail consumables and accessories to get your printer restocked with ink and paper, or to upgrade it to match your latest printing set-up.

How the Epson Express Service Centre works

If you are experiencing a problem with your new Epson Stylus inkjet, simply visit your nearest Epson Express Service Centre and Epson-trained staff will put the following step-by-step process into action:

• Warranty confirmed. Your proof of purchase and warranty details will be confirmed and matched to your printer. (Where not applicable, alternative service advice will be provided).
• Reported problem investigated. The printer will be examined and the extent of the problem and possible causes assessed.
• First possible resolution - problem solved for original printer. If no service parts or assembly changes are required, the problem will be cleared. For driver related problems, a copy of the latest Epson print driver can be provided. There will be no fee for repair or evaluation
• Second possible resolution - printer replaced. If the problem cannot be fixed on the original printer, a permanent replacement will be offered (or you can be referred to the nearest accredited Epson Service Provider)
• Warranty administration. At the conclusion of the process, the Epson Express service centre will complete a comprehensive service form, and you will be asked to sign and confirm your satisfaction, and to add any additional comments. All existing proof of purchase and warranty details will then be updated accordingly

Backing up the system - a Fast-track solution

Stocks of replacement printers will be monitored and reviewed regularly, but should a permanent exchange printer not be available, you will be offered either of the following Fast-track solutions:

• Fast-track product exchange. A replacement product will be dispatched from Epson to the Express Service Centre within a maximum of 7 days
• Fast-track upgrade. In urgent situations where a Fast-track replacement product is not available, Epson may authorise an upgrade to the next suitable replacement

The new warranty applies to the following Epson products: